tq999 Privacy Policy

1 Information We Collect

tq999 collects personal data that is necessary to provide a safe, compliant, and fully functional betting and casino service to players across Bangladesh. We collect information in three primary ways: directly from you when you register or interact with the platform, automatically through your use of our services, and from trusted third-party partners where permitted.

Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile number, and preferred payment method (e.g., bKash, Nagad, Rocket, Upay, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank).
• Identity verification documents: National Identity Card (NID), passport, or other government-issued identification submitted during the Know Your Customer (KYC) process.
• Financial transaction data: Deposit amounts, withdrawal requests, transaction reference numbers, and payment method identifiers.
• Communication records: Messages, emails, or live chat transcripts exchanged with the tq999 support team.
• Responsible gaming preferences: Self-exclusion requests, deposit limits, cooling-off periods, and any other account management preferences you configure.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and feature interactions within the tq999 platform.
• Location data: General geographic location inferred from your IP address, used to apply applicable regional rules and detect access from restricted territories.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar technologies as described in Section 4 of this Policy.

Information from third parties:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners — limited to what is necessary to verify and complete financial transactions.
• Identity verification services: Confirmation of identity document authenticity from certified KYC service providers, where applicable.
• Fraud and risk screening: Risk signals and fraud indicators from third-party screening tools used to protect the integrity of the tq999 platform.

tq999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable law or regulatory obligation.

2 How We Use Your Data

tq999 processes personal data only for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. The following table summarises the primary purposes for which we use personal data and the lawful basis for each:

Where tq999 relies on your consent as the lawful basis for processing — specifically for marketing communications and personalised promotional offers — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn. To withdraw marketing consent, contact [email protected] or update your communication preferences within your account settings.

tq999 does not use automated decision-making or profiling that produces significant legal effects on individual players, except where necessary to comply with anti-money-laundering obligations, fraud screening, or responsible gaming requirements mandated by the platform's operational standards.

3 Data Sharing & Disclosure

tq999 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share personal data with third parties only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

Categories of recipients with whom tq999 may share personal data:

• Game providers: Certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum player data necessary to operate their games within the tq999 platform — typically a pseudonymous player identifier rather than personally identifiable information.
• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners receive transaction data strictly as required to process deposits and withdrawals on your behalf.
• Identity verification providers: KYC service providers receive copies of identity documents solely for the purpose of verifying age and identity in connection with your tq999 account.
• Fraud and security service providers: Risk screening platforms may receive device and transaction data for the purpose of detecting and preventing fraudulent activity on the tq999 platform.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics platforms for the purpose of improving platform performance and user experience. No personally identifiable data is shared in this context.
• Legal and regulatory authorities: tq999 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by applicable law, court order, or legitimate regulatory request.

In the event that tq999 undergoes a business restructuring, merger, or acquisition, personal data held by the platform may be transferred to a successor entity as part of that transaction. In such cases, tq999 will take reasonable steps to ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy, and will notify affected players as soon as practicable.

4 Cookies & Tracking Technologies

tq999 uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, analyse platform usage, and support fraud prevention systems. A cookie is a small text file stored on your device when you visit the tq999 website. Cookies do not contain executable code and cannot access other files on your device.

Types of cookies used by tq999:

• Strictly necessary cookies: These are essential for the tq999 platform to function. They manage session authentication, maintain your login state, enable secure financial transactions, and support core security features. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your preferences such as language settings, display preferences, and previously selected payment methods, enabling a more personalised experience on return visits.
• Analytics cookies: These collect anonymised data about how players navigate the tq999 platform — including pages visited, session duration, and feature interactions — to help us understand usage patterns and improve the service.
• Fraud prevention cookies: These support our security systems by helping identify unusual or suspicious access patterns, protecting both the platform and individual player accounts.

Most web browsers allow you to control cookie behaviour through your browser settings, including the ability to block or delete cookies. Please note that disabling strictly necessary cookies will prevent core tq999 functionality — including login and payment processing — from working correctly. Disabling analytics or functional cookies will not impair your ability to use the platform but may reduce the quality of your experience.

tq999 does not use cookies to serve third-party advertising on external websites, and we do not participate in cross-site advertising networks that track players across other platforms.

5 Data Security Measures

tq999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. No online platform can guarantee absolute security, but tq999 operates to industry-standard security practices appropriate to the volume and sensitivity of data processed.

• Encryption in transit: All data transmitted between your device and the tq999 platform is encrypted using 256-bit SSL (TLS 1.2 or higher). This applies to login, registration, deposit, withdrawal, and all other interactions with the platform.
• Encryption at rest: Sensitive data stored within tq999 systems — including identity document copies and payment method records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within tq999 operations is restricted on a strict need-to-know basis. Staff members who process personal data are subject to confidentiality obligations and receive data protection training appropriate to their role.
• Password security: tq999 does not store player passwords in plain text. Passwords are stored using one-way cryptographic hashing with appropriate salting to prevent password recovery in the event of a data breach.
• Fraud monitoring: Automated systems continuously monitor transaction activity and login patterns for signs of unauthorised access or fraudulent behaviour, with alerts escalated to our security team for review.
• Incident response: tq999 maintains an incident response protocol to identify, contain, and remediate data security incidents promptly. Affected players will be notified in the event of a breach that is likely to result in a significant risk to their personal data.

Players can significantly contribute to the security of their own account by using a strong, unique password for their tq999 account, never sharing login credentials with any third party, and contacting [email protected] immediately if they suspect unauthorised access to their account.

6 Data Retention & Deletion

tq999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, financial, or operational obligations. The following retention principles apply:

• Active account data: Personal data associated with an active tq999 account is retained for the duration of the account relationship and for a period of at least five (5) years following account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of seven (7) years following the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Copies of identity documents submitted during KYC verification are retained for the period required by applicable regulations governing the detection and prevention of financial crime, and are securely deleted thereafter.
• Support and communication records: Customer support interaction records are retained for three (3) years following the last interaction, after which they are anonymised or deleted.
• Marketing data: Data held solely on the basis of your marketing consent is deleted or anonymised within thirty (30) days of consent being withdrawn, subject to any overriding legal retention requirements.
• Self-exclusion records: Records of self-exclusion requests are retained indefinitely to ensure that self-excluded players cannot re-register during their exclusion period or prematurely reactivate a closed account.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. tq999 conducts periodic data retention reviews to ensure that data is not held beyond its required period.

7 Your Privacy Rights

As a tq999 player, you have meaningful rights over your personal data. tq999 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact the tq999 privacy team at [email protected] with the subject line "Privacy Rights Request" and include your registered account email address for verification purposes.

• Right of access: You have the right to request a copy of the personal data tq999 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data tq999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain data (such as registered name and date of birth), updated identity verification may be required.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been unlawfully processed. This right is subject to legal retention obligations that may require tq999 to retain certain data regardless of your request.
• Right to restrict processing: You may request that tq999 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on your consent or on contract performance, you have the right to receive the personal data you have provided to tq999 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to tq999's processing of your personal data on the basis of legitimate interest, including processing for direct marketing purposes. If you object to marketing, tq999 will cease processing your data for that purpose immediately.

tq999 will respond to all verified privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reason for it. There is no charge for exercising your privacy rights, unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

8 Policy Updates & Contact

tq999 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, regulatory requirements, or platform functionality. The date at the top of this page indicates when the Policy was last updated. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — tq999 will notify registered players by email at least fourteen (14) days before the changes take effect.

Your continued use of the tq999 platform after the effective date of any Privacy Policy update constitutes your acknowledgement of the updated Policy. If you do not accept the updated terms, you should discontinue use of the platform and contact [email protected] to request account closure and data deletion, subject to applicable retention obligations.

For all privacy-related queries, data subject requests, or concerns about how tq999 processes your personal data, please contact us using the following details:

• Email: [email protected] (please use subject line "Privacy Policy Query")
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response time: We aim to acknowledge all privacy queries within 48 hours and provide a full response within 30 days.

tq999 is committed to resolving privacy concerns directly and transparently. We encourage players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar to reach out to us first so that we can address any concern before it requires escalation.