Responsible Gaming at tq999

1 Our Commitment to Safe Play

At tq999, responsible gaming is not a footnote — it is a foundational principle built into how the platform operates. We recognise that for the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh, gambling is a recreational activity enjoyed within comfortable personal limits. However, we also recognise that for a minority of players, gambling can develop into a pattern that causes real harm — financially, emotionally, and socially.

tq999 is committed to providing every player with the information, tools, and support they need to gamble safely and responsibly. This means offering transparent responsible gaming features that are easy to access directly from your account settings, maintaining a clear and enforced 18+ age policy, and ensuring that our customer support team is available 24/7 to assist any player who feels their gambling may be getting out of hand.

We also ask that players take an active role in their own safe play. tq999 provides the tools — but responsible gambling ultimately requires self-awareness and honest engagement with the features we offer. If you ever feel concerned about your gambling habits, we encourage you to act promptly. Early intervention is far more effective than waiting until a problem has escalated.

2 Age Restriction — 18+ Only

tq999 operates a strict minimum age policy. You must be at least 18 years of age to register an account, deposit funds, place bets, or play any game on the tq999 platform. This policy applies to all players in Bangladesh without exception, regardless of the game type — cricket betting, live casino, slots, or any other product offered by tq999.

During the account registration process, all players are required to confirm that they are 18 years of age or older. tq999 enforces this through a Know Your Customer (KYC) identity verification process, which requires players to submit a valid government-issued identification document — such as a National Identity Card (NID) or passport — before withdrawals can be processed. If at any point tq999 has reason to believe that a player is under 18, the account will be suspended and the matter investigated immediately.

• Minimum age to register: 18 years
• Minimum age to deposit: 18 years
• Minimum age to place a bet or play any game: 18 years
• Accepted ID documents: National Identity Card (NID), passport, or equivalent government-issued photo ID
• Underage accounts: Any account found to belong to a person under 18 will be permanently closed and all funds returned to the verified payment source

3 Deposit Limits

One of the most effective tools for managing gambling expenditure is setting a personal deposit limit. tq999 allows all players to set daily, weekly, or monthly deposit limits that cap the total amount of funds that can be added to their account within a given period. This puts a clear financial boundary on your gambling activity and helps prevent impulsive over-depositing during losing streaks or high-excitement periods.

Deposit limits apply to all payment methods available on the tq999 platform — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Whether you deposit ৳500 via bKash or ৳20,000 via bank transfer, your personalised deposit limit applies uniformly across all channels.

• Daily deposit limit: Caps total deposits made within any rolling 24-hour period
• Weekly deposit limit: Caps total deposits made within any rolling 7-day period
• Monthly deposit limit: Caps total deposits made within any rolling 30-day period
• Limit reduction: Takes effect immediately — you cannot circumvent a reduction by re-raising the limit straight away
• Limit increase: Subject to a mandatory 7-day cooling-off period before the higher limit takes effect, giving you time to reconsider

To set or adjust a deposit limit, log in to your tq999 account and navigate to the Responsible Gaming section in your account settings, or contact the support team at [email protected]. Changes are applied promptly and confirmed via your registered mobile number or email.

4 Time-Out & Cooling-Off Periods

Sometimes the most responsible thing you can do is step back. tq999 offers time-out and cooling-off features that allow you to temporarily suspend your account for a defined period — giving you space to reassess your gambling habits without taking the more permanent step of full self-exclusion.

A time-out can be set for as little as 24 hours or as long as six weeks. During a time-out period, you will not be able to log in to your account, place bets, or make deposits. Any pending bets placed before the time-out was activated will be settled according to normal rules. You will not receive any promotional emails or bonus notifications during a time-out.

• Available time-out durations: 24 hours, 3 days, 7 days, 14 days, 30 days, 6 weeks
• Account access during time-out: Suspended — login is not possible
• Deposit access during time-out: Disabled across all payment methods including bKash and Nagad
• Betting access during time-out: Disabled — no bets can be placed on cricket, slots, live casino, or any other product
• Marketing communications: Suspended for the duration of the time-out
• Ending a time-out early: Not possible — the full period must elapse before access is restored, to ensure the break is meaningful

If you feel that a standard time-out is not sufficient and you need a longer break, we recommend using the self-exclusion feature described in Section 5 below.

5 Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on tq999. When you self-exclude, your account is closed for a minimum period of six months (up to a permanent lifetime exclusion), and tq999 takes active steps to ensure you cannot open a new account during the exclusion period. Self-exclusion is designed for players who feel that gambling is causing real harm and that a sustained, enforced break is necessary.

Requesting self-exclusion is straightforward and is treated as an urgent matter by our support team. Contact [email protected] with the subject line "Self-Exclusion Request" and include your registered account email address. Your account will be suspended within 24 hours of the request being verified. Any account balance at the time of self-exclusion will be returned to your verified payment method (e.g., your registered bKash or Nagad number) within 5 business days.

• Minimum self-exclusion period: 6 months
• Available exclusion durations: 6 months, 1 year, 2 years, 5 years, Permanent (lifetime)
• Account re-opening during exclusion: Not permitted under any circumstances
• Balance refund: Returned to verified payment source within 5 business days
• Marketing opt-out: All promotional communications are permanently stopped during exclusion
• Reversing self-exclusion: A minimum cooling-off period of 6 months must expire before a reactivation request can be considered; reactivation requires full KYC re-verification

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop problematic gambling patterns do not identify them as such until significant financial or personal harm has already occurred. tq999 encourages all players to periodically assess their relationship with gambling using the questions below. Honest self-reflection is the first step toward addressing any concerns.

Ask yourself honestly — in the past few months, have you:

• Spent more money on gambling than you originally planned or could comfortably afford?
• Tried to win back money you had lost by placing more bets (chasing losses)?
• Felt irritable, restless, or anxious when you were not able to gamble?
• Lied to family members, friends, or colleagues about how much you gamble or how much you have spent?
• Borrowed money or sold possessions to fund gambling?
• Neglected work, studies, family responsibilities, or social commitments because of gambling?
• Used gambling as a way to escape stress, anxiety, depression, or other negative emotions?
• Found yourself thinking about gambling persistently — planning your next session or replaying past losses?
• Failed to stick to limits you set for yourself — in terms of money, time, or frequency?
• Felt that you needed to gamble with larger amounts to get the same level of excitement?

If you answered yes to two or more of these questions, it may be a sign that your gambling habits are moving beyond healthy recreational levels. We strongly encourage you to use the tools described in this guide — deposit limits, time-out, or self-exclusion — and to consider speaking with a qualified professional. tq999's support team is available 24/7 at [email protected] and can connect you with appropriate resources.

7 Getting Help & Support

If you are concerned about your gambling — or about the gambling of someone you know — please do not hesitate to reach out. tq999's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming matters with sensitivity, confidentiality, and without judgment. We serve players across all major cities in Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Beyond the tq999 support team, we encourage players who need professional help to seek out qualified counselling services. Talking to a trained counsellor — whether through a community health centre, a mental health professional, or a support organisation — can make a meaningful difference in addressing gambling-related harm.

Note: Phone numbers and external helpline details above are provided for general informational guidance only. tq999 does not operate or endorse any external organisation. Players seeking professional support are advised to verify current contact details directly with the relevant service provider.

8 Our Responsible Gaming Tools

The following summary outlines every responsible gaming tool currently available to tq999 players. All tools can be activated by contacting [email protected] or through your account settings. There is no charge for using any responsible gaming feature, and all requests are processed promptly as a matter of priority.